The price includes
Bed and breakfast, welcome drink, wireless internet, parking, e-bike rental.
Guest check-in/check-out
Check-in: from 14:00, Check-out: until 11:00
Reserved accommodation for guests is held until 24:00 on the day of arrival. In case of a later arrival, the guest is required to inform the Penzion in advance – no later than 24:00 on the day of arrival. If the guest fails to inform the Penzion in a timely manner, the Penzion is not obligated to hold the room for the guest and reserves the right to charge the costs of a no-show.
Cancellation policy
The following cancellation conditions apply:
Up to 14 days before arrival: no cancellation fee
14 – 7 days before arrival: 40% of the total price
6 – 0 days before arrival: 100% of the total price
In case of early departure, the remaining nights must be paid.
Special cancellation conditions apply for groups (more than 5 rooms or a total of more than 15 nights).
Guest no-show
If the guest does not check-in at the Penzion on the day of arrival, charges will apply according to the reservation cancellation policy.
Reservation cancellation or modification
For reservation changes/cancellations, please email info@penzion-berc.si, call +386 40 366 017, or cancel your reservation through the website using the code received in your email upon reservation.
Refunds of prepayments, in accordance with cancellation conditions, will be processed by the Penzion in the same manner as the payment was made.
Payment
The following payment methods are accepted: Visa, Mastercard/Eurocard, Maestro, cash, advance payment.
Service
The basic service is bed and breakfast.
The Penzion has an a la carte restaurant.
Guest check-in
For security reasons, guests must present a valid ID (ID card or passport) upon check-in.
Tourist tax
Tourist tax is charged to all individuals as determined by the Municipality of Bled.
Adults are charged a tourist tax of €3.13 per person per night.
Children and youth from 7 to 18 years old pay half the designated tourist tax, amounting to €1.56 per person per night.
Additional bed for a third person
An additional bed is available for an additional charge.
Pets
Pets are allowed for an additional fee.
Smoking
Smoking is prohibited indoors. Guests are allowed to smoke in outdoor areas.
Parking
Free outdoor parking is available for guests. The Penzion does not accept responsibility for vehicle security, vehicle damage, or items stored in the vehicle.
Early departure
The Penzion is not obliged to refund the guest/client for the value of the overnight stay for an early departure. Approval from management is required for any exceptions based on the reason for early departure.
Gift vouchers
Gift vouchers are valid until the expiration date specified on each individual voucher. If there is no expiration date on the voucher, it is considered valid for one year from the date of issue. Gift vouchers must be presented before using services in catering and upon check-in at the Penzion reception. Vouchers cannot be exchanged for cash.
The Applicable law
The Slovenian law applies to these general terms and conditions. The parties agree to the exclusive jurisdiction of Slovenian courts.
Privacy protection
The Penzion protects all acquired guest data in accordance with the Personal Data Protection Act. By accepting the offer, the guest agrees to the use of this data for statistical processing and information purposes. A valid ID must be presented upon check-in at the Penzion.
Valuables
The Penzion guarantees valuables brought by the client in accordance with legal provisions only if the damage is related to a breach of duty on the part of the Penzion.
We recommend that the guest store their valuables in the safe.
Complaints
If you have a complaint or objection, please send it to info@penzion-berc.si or call +386 40 366 017. The complaint will be addressed and resolved within 48 hours.
Currency
All prices are in euros (€ / EUR) and include VAT.